Implementing Automated Quality Management Software System through Total Quality Management and Knowledge Management Concepts to Improve the Quality of Education in the Universities
نویسندگان
چکیده
منابع مشابه
“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
Approaches of Iranian Medical Universities to Quality Management in Education
Introduction: Universities of medical sciences in Iran have recently employed different quality management approaches according to their own reasoning. They include accreditation, total quality management (TQM), suggestion system, ISO 9000, and productivity. This study aimed to identify chosen approaches in Iranian Medical universities and clarify the reasons of selection as well as practical m...
متن کاملThe need for implementing total quality management in education
There is a consensus that the quality of the US education system is deteriorating. This deterioration is evidenced by declining test scores, graduates with inadequate basic skills, increasing dropout rates, and a widening gap between industry needs and student capabilities (Fisher, 1993; Schargel, 1993). Society, on the other hand, has responded to this decline by demanding higher test scores a...
متن کاملIntegrating Total Quality Management and Knowledge Management
In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...
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ژورنال
عنوان ژورنال: International Journal of Business and Management
سال: 2017
ISSN: 1833-8119,1833-3850
DOI: 10.5539/ijbm.v12n5p145